FAQs

What questionshave you got

Let’s Talk Beads

We're experts in one thing. Hot chocolate. Not powder. Not flakes. Not shortcuts.

Just proper cocoa beans, crafted by chocolatiers into tiny chocolate beads that melt into beautifully smooth drinking chocolate. Because great hot chocolate is worth taking your time over.

Real hot chocolate is made from chocolate rather than cocoa powder and sugar. Our melting beads contain cocoa solids and naturally rich cocoa butter, which melts into milk for a richer, creamier and smoother cup.

Powder is cocoa and sugar. Our beads are real chocolate, made with cocoa solids and naturally rich cocoa butter. When melted into milk, that cocoa butter gives the drink its rich, creamy texture and smooth, satisfying finish.

No shortcuts. Just real chocolate.

Every blend has its own personality.

Smooth Milk 37%
Creamy, comforting and beautifully balanced.

Salted Caramel 35%
Smooth chocolate with buttery caramel and a touch of sea salt.

Milk & Dark 47%
The best of both worlds.

Rich Dark 61% (Vegan friendly)
Bold chocolate with subtle vanilla notes.

Super Dark 75% (Vegan friendly)
Our richest blend. Deep cocoa with remarkable intensity.

Not sure where to start? Our selection pack lets you discover your favourite.

We make five hot chocolate blends. Rich Dark and Super Dark are both vegan friendly.

Bean to bead

Our story starts in Ghana, Ivory Coast and the Dominican Republic, where exceptional cocoa grows beneath the natural canopy.

The beans are traditionally fermented beneath banana leaves, dried under the sun, roasted whole and slowly conched to develop their wonderfully smooth flavour.

Then they make their way to our chocolatiers, where they're crafted into the chocolate beads.

Real chocolate. Crafted from bean to bead.

Great drinking chocolate starts with great cocoa.

That's why we responsibly source our cocoa through Cocoa Horizons, supporting farming communities while helping secure the future of exceptional cocoa.

For us, it's simply part of making chocolate
properly.

Some things have to stay secret. What we can tell you is this. Every batch is crafted by chocolatiers using our own recipes and
the finest ingredients.

No shortcuts. Ever.

How to

Warm your milk first in a hot chocolate maker or saucepan. Once it's warm, add your chocolate beads slowly and whisk until smooth.

Find more recipes and serving ideas on the How To Make page 

Absolutely. Our real chocolate beads work beautifully in a Velvetiser, Cocoatiser, most frothers and other hot chocolate makers.

Let the milk warm first, then add the beads and allow them to melt completely for the smoothest result.

Yes. If your machine has a cold setting, start by making a small hot chocolate with around a third of your usual milk. Once the beads have fully melted, add the remaining milk cold and switch to the cold setting. Pour over ice and enjoy.

The one you love drinking. Whole milk creates the richest cup, while oat, almond, soya, coconut and semi-skimmed all work
beautifully too. Every milk brings out something a little different. There isn't a wrong choice. Just favourites.

Definitely not. The same beads work hot or iced.

From iced chocolates and mochas to baking and desserts, they're made to be enjoyed all year round.

You're not the first. You definitely won't be the last.

We do! From hot chocolate makers and bead jars to the little things that make a
good cup even better. Everything you need to make, serve and enjoy real hot
chocolate.



Absolutely. Thoughtfully put together, filled with real hot chocolate and ready to give. For people who take their hot chocolate seriously (and those who just really, really like it).



Sustainability

Because exceptional chocolate depends on thriving cocoa-growing communities.

We're proud to support programs that invest in farmer training, education and the future of cocoa. It's simply part of making chocolate properly.

Yes. And even better, our Everyday Packs are plastic free, and our cartons are made using FSC-certified board from responsibly managed forests. Thoughtfully designed from the inside out.

Never. When you've got great cocoa, you don't need shortcuts.

The practical stuff

You can shop our full range online or find Cocoa Canopy in Waitrose, Ocado, Morrisons, Booths and Amazon. We're popping up in more places all the time.

Somewhere cool. Somewhere dry. Somewhere out of direct sunlight. That's where your beads will be happiest.

During periods of extremely warm
weather, we may briefly delay dispatch so your beads arrive just as they
should. We'll always send your order as
soon as conditions are right.

Spend £25 or more and UK delivery is on us. Otherwise, standard tracked delivery is £3.95.

Email us at hello@cocoacanopy.co.uk with your order number and a few photos. We'll put things right as quickly as we can.

Email us at hello@cocoacanopy.co.uk with your order number and a few photos. We'll put things right as quickly as we can.

Subscriptions

Choose your favourite products and we'll deliver them automatically. 

Of course. You're in control. Manage everything through your account whenever you like.

Cafés, retailers & shops

We'd love to hear from you! Please email us via hello@cocoacanopy.co.uk for free samples or questions.