FAQs
The answers to all your questions. If not? Please feel free to reach out.
Hot Chocolate Melting Beads, crafted by chocolatiers using the finest-grade ingredients. Our chocolate beads are made to melt seamlessly into the most delicious hot or iced chocolate.
We are the only UK manufacturer to craft shiny chocolate beads from a variety of chocolate intensities – from 35% to 75% cocoa. You can drink our chocolate your way: hot, iced, with whole dairy or plant-based milks (yes vegan it is!).
We take our chocolate seriously, blending in small batches bead by bead, to lock in that true taste of pure chocolate.
Read more about our story here.
Cocoa Canopy is available to buy through our website, at Waitrose, Morrisons, Ocado, Booths and on Amazon.
Our Everyday Packs are plastic-free, our chocolate beads are packed in bags made from renewable films. They are derived from wood pulp sourced from responsibly managed plantations.
Our outer boxes are made from FSC certified traceable raw materials, to create recycled/recyclable packaging.
Salted Caramel 35% – Cocoa meets caramel and sea salt
Smooth Milk 37% – Deliciously creamy classic
Milk & Dark 47% – A luscious blend of milk & dark chocolate
Rich Dark 61% – bold chocolate indulgence with vanilla notes
Super Dark 75% – A meaningful mood boost.
We source our cocoa from Ghana, Ivory Coast, and the Dominican Republic.
Yes, Rich Dark and Super Dark are both vegan blends.
Unfortunately, we cannot give away our factory secrets, however we blend small batches of our chocolate into secret recipes you will find nowhere else.
Our products are nut and gluten free. Please note all our products (may) contain milk.
We don’t add any additional sugars to our chocolate, if you’d like less sugar we’d recommend going for Rich Dark or Super Dark blends with higher cocoa percentages.
We bet you’ll finish it quicker, but just in case: the shelf life for our milk chocolate is up to 12 months and our dark chocolate is up to 18 months from the date of manufacture. Our chocolate is safe to consume after the best before date, but taste and appearance may degrade over time.
Store your chocolate beads in a cool and dry place, away from direct sunlight.
No, our chocolate is palm oil free.
Our free taster pack is limited to one per household. Multiple orders placed from the same household will be cancelled. This offer is subject to availability, and we reserve the right to cancel or refuse any orders that do not comply with these terms.
Good news! We’ve just launched the Selection Pack in our shop.
Yes, you can if your order has not yet been processed – please send us an email to hello@cocoacanopy.co.uk . Please note our Customer Service team operates Monday to Friday, 9-5pm UK time. All enquires will be replied to within 48 hours.
Once you have placed your order, you will not able to make any changes. If the order has not been packed and shipped, you may contact our customer support team through email at hello@cocoacanopy.co.uk .
We pack multiple products in the same box to reduce our impact on the environment. By making this change, we will reduce waste, use less packaging and significantly decrease the amount of food miles and carbon emissions we currently produce.
Not yet. But sounds sweet – so we’re working on that!
Please feel free to reach out to hello@cocoacanopy.co.uk if any issues.
It could be that your code is only valid for everyday packs or it doesn’t work because the item is already on sale.
Orders placed before 11.00am (Monday-Friday) will be delivered in 3-5 working days. You’ll receive an email confirmation once your order has been dispatched from our factory.
Free delivery for orders over £15
UK Royal Mail 48 hours tracked– £3.95 (order before 11am Mon-Fri)
PLEASE NOTE that with either delivery service, the delivery time and estimated delivery date (where applicable) are estimates only and are not guaranteed.
Sorry, we currently don’t ship abroad.
We understand you can’t wait to receive your order! Have you checked your email? Once you have placed your order, we will send you a confirmation email. Haven’t received your order in a week? Please reach out to hello@cocoacanopy.co.uk and we‘ll check on your parcel.
In the unlikely event that you haven’t received the correct item, or your order has been damaged in transit, we’re here to help. Please email hello@cocoacanopy.co.uk with your order number and supporting photos and our team will be in touch.
Accessories (unused, in original packaging) may be returned for a full refund within 14 days of receipt by emailing hello@cocoacanopy.co.uk. For full terms and conditions, see: Terms & Conditions
“The most delicious hot chocolate we’ve tasted – these tiny beads of chocolate melt to make a gorgeous drink.”
