FAQs

The answers to all your questions. If not? Please feel free to reach out. 

About Cocoa Canopy

About Cocoa Canopy

Drinking chocolate! We craft lovely shiny beads for you to make the most delicious hot or iced chocolate.  

Do you have a minute or two?! We are the only UK manufacturer to craft gorgeous shiny chocolate beads from a variety of chocolate – from 35% to 70% cocoa. We have a blend for every occasion. You can drink our chocolate your way: hot, iced, with whole dairy or plant-based milks (yes vegan it is!).  

We take our wonky little beads seriously – hence the taste! We blend the chocolate in small batches bead by bead, to lock in that true taste of chocolate. 

Read more about our story here

Feel free to order a bunch of our single serve samples here first. Convinced? Cocoa Canopy is available to buy through our website, Waitrose and Amazon. Cheers!

Packaging

Absolutely! We are proud to be plastic free, 100% home compostable and 100% recyclable. Sustainability is an on-going journey for us, and we are always looking to ways to improve.

Our chocolate beads are packed in bags made from renewable films. They are derived from wood pulp sourced from responsibly managed plantations. Simply pop on your food compost. All our boxes are made from FSC certified traceable raw materials.

Product

Salted Caramel 35% – Cocoa meets caramel and sea salt

Smooth Milk 37% – Deliciously creamy classic

Milk & Dark 47% – A luscious blend of milk & dark chocolate

Rich Dark 61% – bold chocolate indulgence with vanilla notes

Ecuador Dark 70% – single origin with fruity notes

Order here.

Our cocoa originates from West Africa and Ecuador.

Yes, we thought about everyone! So for every purpose there’s a pack.

  • 225g Packs
  • 500g Gift Sets (include vegan marshmallows, 450g chocolate beads and a stainless-steel whisk. Handy for achieving the perfect melt!)
  • 900g Refill Pouch
  • 1.35kg Barista Box for our hospitality customers. Get in touch


Go to our product overview.
  

Yes – Rich Dark and Ecuador Dark. Our taste secret: pair with oat milk or hazelnut milk… Delicious!

We can tell you if you cover your ears. Unfortunately, we cannot give away our factory secrets, however we blend small batches of our chocolate into secret recipes you will find nowhere else.

Although the ingredients in our products are gluten, dairy and nut free, the factory in which the raw materials are made handle these ingredients so traces may occur.

Please note all our products contain soy, and our milk products contain dairy.

All chocolate contains sugar, it is what makes it chocolate. If you prefer more cocoa less sweetness, we recommend trying our single origin Ecuador Dark.

We bet you’ll finish it quicker, but just in case: the shelf life for our milk chocolate is up to 12 months and our dark chocolate is up to 18 months from the date of manufacture. Our chocolate is safe to consume after the best before date, but taste and appearance may degrade over time.

We bet you’ll finish it quicker, but just in case: the shelf life for our milk chocolate is up to 12 months and our dark chocolate is up to 18 months from the date of manufacture. Our chocolate is safe to consume after the best before date, but taste and appearance may degrade over time.

No nasty stuff and preservatives for us! We are proud to be Rainforest Alliance certified, and part of the Cocoa Horizons sustainability scheme, which protects and improves the livelihoods and self-sustainability of cocoa farmers and their communities. All our cocoa is fully traceable and sustainably sourced.

No, we’re palm oil free!

My Order

Yes, you can if your order has not yet been processed – please send us an email to support@cocoacanopy.co.uk or use the contact form as soon as possible. Please note our Customer Service team operates Monday to Friday, 9-5pm UK time. All enquires will be replied to within 48 hours.

Once you have placed your order, you will not able to make any changes. If the order has not been pa and shipped, you may contact our customer support team through email at support@cocoacanopy.co.uk.

We pack multiple products in the same box to reduce our impact on the environment. By making this change, we will reduce waste, use less packaging and significantly decrease the amount of food miles and carbon emissions we currently produce.
Not yet. But sounds sweet – so we’re working on that!

Have you tried to use the code twice? Nope – that won’t work! Please feel free to reach out to support@cocoacanopy.co.uk if there’s any other issue.

Delivery

Craving chocolate? We know the feeling! Orders placed before 11.00am (Monday-Friday) will be delivered in 3-5 working days. You’ll receive an email confirmation once your order has been dispatched from our factory.

Free delivery for orders over £40

UK Royal Mail 48 hours tracked– £3.95 (order before 11am Mon-Fri)

PLEASE NOTE that with either delivery service, the delivery time and estimated delivery date (where applicable) are estimates only and are not guaranteed.

Sorry, we currently don’t ship abroad. But we’ll be launching in the US soon! Check cocoacanopy.com for more information.

We understand you can’t wait to receive your order! Have you checked your email? Once you have placed your order, we will send you a confirmation email. Haven’t received your order in a week? Please reach out to support@cocoacaopy.co.uk and we‘ll track your parcel.

In the meantime, we’re working on an easy-peasy tracking system. Almost ready!

In the unlikely event that you haven’t received the correct item, or your order has been damaged in transit, we’re here to help. Please email support@cocoacanopy.co.uk with your order number and supporting photos and our team will be in touch.

As our chocolate is here to be consumed, we don’t accept returns.

“When you want the intense punch of high cocoa content but the creaminess of milk chocolate, who you gonna call? Cocoa Canopy, that’s who!”

The Independent

“The most delicious hot chocolate we’ve tasted – these tiny beads of chocolate melt to make a gorgeous drink.”

Runner’s World
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TRY IT ICED

Hot chocolate season isn’t over! Shake up your Summer with our Signature Summer Choc recipes. 

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